FAQS
Company Standard

The Department of Transportation and City of Orlando has set exacting standards in the vehicle for hire industry. As a cornerstone to our success and growth, Transtar not only meets, but, exceeds all of these requirements. Drivers are meticulously selected for their experience and professionalism. The company’s stringent safety standards demand that each chauffeur’s driving record is verified prior to employment and then re verified every 90 days thereafter. All employees undergo a 40-hour orientation during which they are professionally trained to comply with Transtar’s industry leading service standards.

Cancellation Policy

Reservations may be cancelled up to 24-hours prior to the actual pick up time with just a 10% cancellation fee. Any cancellations done within 3 hours of the reservation may be charged the full amount of a one way transfer. We do understand that travel plans may be changed at the last moment, if you missed your flight, or it was cancelled you must contact us at: (407) 857-9999 or (407) 888-5530 or toll free at (866) 888-5530 as soon as possible. Should one of our Professional Drivers await your arrival, and you did not call to notify us of any changes on your flight, you will be charged the full amount plus any waiting time the driver has incurred. Wait time is calculated in 15 minute blocks at a cost of $20.00 per block. Our driver will not wait longer than 45 minutes. We recognize airlines have frequent delays and we will do everything possible to accommodate any modifications as long as you give us a call in advance. In the event your flight is early, we will make the necessary arrangements so we are waiting for you at the baggage claim area, again, contact with us is necessary.

A major credit card is required to make a reservation. Please understand the above policies are required so that others may be able to take advantage of this unique and luxurious opportunity should you decide to change your mind.

If you need to cancel, please call us at: (407) 857-9999 or (407) 888-5530 or toll free at (866) 888-5530.

We do not accept any cancellations via e-mail. Cancellations will only be accepted when made by the same person who made the reservation.

For more information please e-mail us at sendmeinfo@tanstargroup.com

 

Privacy Policy

Disclaimers: Materials provided on this Site are provided “as is”, without warranty of any kind, either express or implied, including, without limitation, warranties of merchantability, fitness for a particular purpose and non-infringement. Transtar Transportation Group, Inc., and Star Taxi, Inc. a Member of the Transtar Transportation Group, (hereafter referred to as Transtar Transportation Group) specifically does not make any warranties or representations as to the accuracy or completeness of any such Materials. Transtar Transportation Group periodically adds changes, improves or updates the Materials on this Site without notice. Under no circumstances shall Star Transportation Management be liable for any loss, damage, liability or expense incurred or suffered that is claimed to have resulted from the use of this Site, including, without limitation, any fault, error, omission, interruption or delay with respect thereto. The use of this Site is at the User’s sole risk. Under no circumstances, including but not limited to negligence, shall Star Transportation Management or its affiliates be liable for any direct, indirect, incidental, special or consequential damages, even if Transtar Transportation Group has been advised of the possibility of such damages.

The User specifically acknowledges and agrees that Transtar Transportation Group is not liable for any conduct of any User.

This site may contain advice, opinions and statements of various information providers. Transtar Transportation Group does not represent or endorse the accuracy or reliability of any advice, opinion, statement or other information provided by any information provider, any User of this Site or any other person or entity. Reliance upon any such advice, opinion, statement, or other information shall also be at the User’s own risk. Neither Transtar Transportation Group nor its affiliates, nor any of their respective agents, employees, information providers or content providers, shall be liable to any User or anyone else for any inaccuracy, error, omission, interruption, deletion, defect, alteration of or use of any content herein, or for its timeliness or completeness, nor shall they be liable for any failure of performance, computer virus or communication line failure, regardless of cause, or for any damages resulting there from.

As a condition of use of this Site, the User agrees to indemnify Transtar Transportation Group and its affiliates from and against any and all actions, claims, losses, damages, liabilities and expenses (including reasonable attorneys’ fees) arising out of the User’s use of this Site, including, without limitation, any claims alleging facts that if true would constitute a breach by the User of these Terms and Conditions. If the User is dissatisfied with any Material on this Site or with any of its Terms and Conditions of Use, the User’s sole and exclusive remedy is to discontinue using the Site.

This Site may contain links and references to third-party web sites. The linked sites are not under the control of Transtar Transportation Group, and Transtar Transportation Group is not responsible for the content of any linked site or any link contained in a linked site. Transtar Transportation Group provides these links only as a convenience, and the inclusion of a link or reference does not imply the endorsement of the linked site by Transtar Transportation Group.

If this Site contains bulletin boards, chat rooms, access to mailing lists or other message or communication facilities (collectively, “Forums”), the User agrees to use the Forums only to send and receive messages and materials that are proper and related to the particular Forum. By way of example and not as a limitation, the User agrees that when using a Forum, he or she shall not do any of the following:
(a) Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
(b) Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information;
(c) Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents therefore as may be required by law;
(d) Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another’s computer;
(e) Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded;
(f) Falsify the origin or source of software or other material contained in a file that is uploaded;
(g) Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a Forum that the User knows, or reasonably should know, cannot be legally distributed in such manner.

The User acknowledges that all Forums and discussion groups are public and not private communications. Further, the User acknowledges that chats, postings, conferences, e-mails and other communications by other Users are not endorsed by the Transtar Transportation Group, and that such communications shall not be considered to have been reviewed, screened or approved by Transtar Transportation Group. Transtar Transportation Group reserves the right to remove, for any reason and without notice, any content of the Forums received from Users, including, without limitation, e-mail and bulletin board postings.

All the contents of this Site are only for general information or use. They do not constitute advice and should not be relied upon in making (or refraining from making) any decision. Transtar Transportation Group hereby excludes any warranty, express or implied, as to the quality, accuracy, timeliness, completeness, performance, fitness for a particular purpose of the Site or any of its contents, including (but not limited) to any financial tools contained within the Site.Transtar Transportation Group will not be liable for any damages (including, without limitation, damages for loss of business projects, or loss of profits) arising in contract, tort or otherwise from the use of or inability to use the Site, or any of its contents, or from any action taken (or refrained from being taken) as a result of using the Site or any such contents. Transtar Transportation Group, makes no warranty that the contents of the Site are free from infection by viruses or anything else which has contaminating or destructive properties.

Preservation of Immunities

Nothing herein shall constitute or be considered to be a limitation upon or a waiver of the privileges and immunities of Transtar Transportation Group, which are specifically reserved.

General

Transtar Transportation Group reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any Materials in any respect. Transtar Transportation Group shall have no obligation to take the needs of any User into consideration in connection therewith.

Transtar Transportation Group reserves the right to deny in its sole discretion any user access to this Site or any portion thereof without notice. No waiver by Transtar Transportation Group of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative